1. Since vacation rental owners usually use their properties themselves (and often make them available to friends and colleagues), their properties tend to be better equipped, better furnished, better maintained, more spacious and more attractive than a hotel, condo-hotel, or timeshare.
2. AMENITIES Most vacation properties offer amenities such as a complete kitchen, a fireplace, an
   outdoor barbeque, and more than one bathroom. Equally appealing is the extra living space - indoors
   and outdoors - as well as private decks, docks, waterfronts, yards and garages. Other desirable amenities may include a family room as well as a living room, a private hot tub, swimming pool, billiards table, media room, steam shower, games and movies. Some vacation rentals provide office equipment and Internet access.
3. COST Renting a vacation home is often the more cost effective way for families or couples traveling together to afford a spacious accommodation, away from the annoyance of noisy hotels.
4. VARIETY Each vacation property is unique. Some are waterfront, some are ski in and ski out, some border golf courses or are nestled near a winery. Some offer panoramic views of mountains and lakes, some have gardens, and some have docks. Some vacation rentals are walking distance to the sights
   and sounds of city life, while others are country retreats where friends and families can get away and relax. Owners tend to build or outfit their vacation property with comfort and views in mind. Owners often put extra personal touches in their rental home to make it attractive and more like home.
5. PRIVACY The vacation home you rent is a private environment, used exclusively by your group and no others.

1. Yes. If you reserve a vacation property forty-five or more days out, there is a 48-hour grace period
   with no penalties.
2. After 48 hours and more than 45 days before arrival, the cancellation fee is $75.00 plus credit card transaction fees.
3. If you cancel 45 days or less from the date of arrival, there is a one-night fee plus credit card
   transaction fees. If we can rebook the unit the monies are refunded less $100.00 administration fee and credit card transaction costs.
4. For cancellations made less than 30 days prior to arrival we must charge 100% of the rental fee if we cannot rebook the unit. If we can rebook the unit, the monies are refunded less a $150.00 administration fee and credit card transaction fees.

1. Select the vacation property you wish to rent, fill out the inquiry form, which is accessible from each property page, and send via e-mail (or fax or phone).
2. Within 24 hours (usually same day) one of our friendly reservation specialists will respond, usually by email.
3. If the unit is available, you will receive a pending reservation notice asking for your credit card number, wire transfer information (for over seas guest renters), or E-mail payment information.
4. We do accept Canadian checks and bank drafts, however they need to arrive within three days of the pending reservation notice.
5. Upon receipt of the reservation deposit, Scenic Chalets will e-mail you a Confirmation notice containing
   all the pertinent booking information and itemizing all fees and taxes. We will also send you the Rental Agreement and Guest Policy documents.
6. All outstanding fees are due NO LATER than thirty days prior to arrival. Upon full payment including the damage deposit, Scenic Chalets will send you the Guest Information Guide.
7. In some instances, guest renters will communicate with the owners directly to finalize the booking and arrange for the owner payment. Each property-listing page indicates whether or not guest renters communicate directly with the owner.

• High season and holiday rates are not negotiable.
• Slower season or value season rates are already discounted.
• Sometimes unbooked nights sandwiched between heavily booked dates are negotiable.
• Sometimes using fewer bedrooms and bathrooms in the shoulder seasons allow for negotiation.
• Although rates are sometimes negotiable, do not expect owners to discount the rates by very much as many owners prefer not to rent their properties at drastically reduced rates.

What extra fees can I expect in addition to the nightly or weekly rate?
Scenic Chalets must charge 6% GST. Typically, other fees include local taxes, departure clean and the refundable damage deposit. All properties require a refundable damage deposit. In some cases, and by pre-arrangement, there may be additional fees for:

Departure Duties: Most properties provide guest renters with a simple list of guest departure duties. Guest Renters have a choice of complying or they can choose not to do them and be charged an additional housekeeping fee. All fees and extra charges are listed on the owner's property page and are included in the Guest Information Guide. Most after the fact fees or charges are deducted from the damage deposit.

What is the damage deposit used for?

The damage deposit covers basic concerns such as property damage, lost keys and remotes, extra cleaning, long distance charges, movie charges, lost games/CDs/DVDs and broken electronics. Scenic Chalets or the property owners will usually contact the guest renter first to be sure the charges are valid and reasonable.

To avoid being charged, we strongly suggest you contact Scenic Chalets or the property owner if you notice damage, broken items, or anything suspicious in the unit upon arrival.

If perchance something breaks or an item that may be under warranty no longer works, please contact Scenic Chalets or the owner right away. We do our best to troubleshoot any problems.

Guest Renters will be charged a hefty, extra cleaning and sanitizing fee if smoking is found to have occurred in a non-smoking unit.

When do I get my damage deposit back?

It is our policy to return your damage deposit within fourteen working days, not counting holidays, or sooner. The housekeeper, owner, or manager must notify us that all is well with the house other than the normal cleaning tasks, and there have been no extra or unapproved charges such as long distance phone calls, Internet charges, or pay per view movie and game charges. Guests remain responsible for charges or damage found to have occurred during their stay.

Can I get refunds due to weather, delayed flights, car problems?

This Disclaimer is on the Rental Agreement: Scenic Chalets, owners, and agents will not be held responsible or liable for any claims, damages, losses, injuries, delays or loss of enjoyment due to weather related problems, flight delays, transportation mishaps, strikes, lock outs or other labor disputes or restraints caused by the government, or other circumstances beyond our or a supplier's reasonable control.

If you choose to arrive late or check out early, there is no refund as the monies are deemed to have been earned. It may be advisable to purchase travel insurance to cover trip cancellations due to weather or illness.

Who cleans the property after we leave?

In most cases, vacation property owners make arrangements for the property to be cleaned. We do ask guest renters to take care of some basic departure duties. If guest renters do not have time to comply with the departure tasks, or choose not to do them, they are charged an hourly cleaning fee, deducted from the damage deposit. The rates vary from location to location, however, standard charges are usually between $20.00 and $25.00 hour.

How do I provide feedback to Scenic Chalets and the property owner?

Scenic Chalets sends an E-mail Thank You note with a comment form to guest renters after their departure. This is an excellent way to let the owner know how much you enjoyed your vacation and what you liked the most about their vacation property. Or disliked. Or would liked to have had available. Or if something was not working properly. The comment form is an excellent way to provide feedback to the owners and to Scenic Chalets as we are always striving to provide excellent accommodations and service to our Guest Renters from around the world.